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Thunder Rock Technical Support and Hosting Packages


Support Package Information

We offer four different packages at this time for technical support. We make a “Service Level Agreement” (SLA) commitment to you depending on the package purchased.

A work order is a written order from you to do a certain technical task. These are generally limited in scope to a singular issue and are limited to a maximum of 4 hours each

  • Bronze – $249.95/month [5 Work Orders/Month] 5-7 Business Day Response SLA 50% Savings
  • Silver – $449.95/month [10 Work Orders/Month] 3-5 Business Day Response SLA 55% Savings
  • Gold – $799.95/month [20 Work Orders/Month] 1-3 Day Business Day Response SLA 60% Savings
  • Platinum – $4999.95/month [Unlimited Work Orders] Same Day Response SLA ~70% Savings*

Bulk Support Packages

Purchase Bulk Support in Hours at a discounted rate in advance.  All Bulk Support requests operate on a Bronze Level Service Level Agreement (5-7 Business Day Response):

  • 10 Hour Package – $699.95 30% Savings
  • 20 Hour Package – $1199.95 40% Savings

Contact us for pricing on decreasing SLA time with bulk support packages.
*Based on 160 Hours (40 Hour work weeks)


Support Options




Packages




Website Hosting Packages

Thunder Rock Economy Package ($5/Month | $57/Year 5% Off)
  • 100GB Disk Space
  • 10GB Bandwidth/Month
  • 3 FTP Accounts
  • 3 Email Accounts
  • 5 Databases
  • 1 SubDomain
  • CGI Access
Thunder Rock Essentials Package ($7/Month | $79.80/Year 5% Off)
  • 300GB Disk Space
  • 100GB Bandwidth/Month
  • 10 FTP Accounts
  • 10 Email Accounts
  • 15 Databases
  • 5 SubDomains
  • CGI Access
Thunder Rock Deluxe Package ($10/Month | $114/Year 5% Off)
  • Unlimited Disk Space
  • Unlimited Bandwidth/Month
  • 50 FTP Accounts
  • 100 Email Accounts
  • 50 Databases
  • Unlimited SubDomains
  • CGI Access


Hosting Packages
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