Thunder Rock Technical Support and Hosting Packages
Support Package Information
We offer four different packages at this time for technical support. We make a “Service Level Agreement” (SLA) commitment to you depending on the package purchased.
A work order is a written order from you to do a certain technical task. These are generally limited in scope to a singular issue and are limited to a maximum of 2 hours each
- Bronze – $249.95/month [5 Work Orders/Month] 5-7 Business Day Response SLA 50% Savings
- Silver – $449.95/month [10 Work Orders/Month] 3-5 Business Day Response SLA 55% Savings
- Gold – $799.95/month [20 Work Orders/Month] 1-3 Day Business Day Response SLA 60% Savings
- Platinum – $4999.95/month [Unlimited Work Orders] Same Day Response SLA ~70% Savings*
Bulk Support Packages
Purchase Bulk Support in Hours at a discounted rate in advance. All Bulk Support requests operate on a Bronze Level Service Level Agreement (5-7 Business Day Response). Bulk Hours expire after one year from the purchase date.
- 10 Hour Package – $699.95 30% Savings
- 20 Hour Package – $1199.95 40% Savings
Contact us for pricing on decreasing SLA time with bulk support packages.
*Based on 160 Hours (40 Hour work weeks)