We deliver consistent service to all our customers
We are pleased to present our Thunder Rock 360° Protect™ service. This service sets us up to be your comprehensive technology partner. It will allow us to help your business make technology a force multiplier and not a deterrent. It looks at your business not just from a technology infrastructure perspective, but also every connection point with your technology including the human component as well with a keen focus on cyber security.
This combines four main areas:
- Proactive Technology Management
- Reactive Support Services
- Network Administration
- Technology Consulting
In order for us to best serve you, these four areas are crucially important to ensure steady operations, security, and compliance for the technology that runs your business. This is a flat rate service that is based on the number of users at your company so you can rely on a consistent fixed cost for these services. Professional services that include special project work and on-site work will be billed at a separate rate if necessary. There will be no additional cost to add users or devices other than increasing the quantity on the service (no separate onboarding fee for a new user).
Packages available:
- Full Fixed Fee
- Partial Fixed Fee
- Point of Contact
—Thunder Rock 360° Protect™—
| Service | Full Fixed Fee (FFF) | Partial Fixed Fee (PFF) | Point of Contact (POC) |
| Support | Unlimited Remote and Onsite | Unlimited Remote | Unlimited Remote (designated contact) |
| Centralized Services | Included | Included | Included |
| Network Administration | Included | Included | Included |
| vCIO/vCTO | Included | Included | Included |
| Professional Services | Onboarding Included | Not Included | Not Included |
Thunder Rock 360° Monitoring
Thunder Rock 360° Protect™
| Service | FFF | PFF | POC |
|---|---|---|---|
| Remote Monitoring and Management (RMM) | X | X | X |
| Endpoint Detection & Response (EDR) | X | X | X |
| Anti-Virus | X | X | X |
| Ransomware Detection | X | X | X |
| Managed Detection and Response (MDR) 24/7/365 – Security Operations Center (SOC) Monitoring | X | X | X |
| Cyber Security Addons Included1 | X | X | X |
| One Monthly Subscription Price for Monitoring and Support | X | X | X |
2 Backups and Line of Business Software licensing are billed separately
3 Custom Development and Large Projects are handled by Professional Services and billed separately