Thunder Rock 360° Protect™

Thunder Rock 360° Support

We offer four different packages at this time for technical support. We make a “Service Level Agreement” (SLA) commitment to you depending on the package purchased.

Packages available:

• Enterprise –  24/7 Unlimited Support – Always Priority – Same Day Response SLA (per user or device) [Minimum 25 Users] – Same Business Day Response SLA
• Pro – Unlimited Support – Priority Queue for first 30 Hours/Month – Same Business Day Response SLA
• Standard – Unlimited Support – Priority Queue for first 20 Hours/Month – 1-2 Days SLA
• Lite – 5 Hours/Month – Maintain Discounted Hourly Rate after 5 Hours – 3-5 Days SLA

A work order is a written order from you to do a certain technical task. These are generally limited in scope to a singular issue and are limited to a maximum of 2 hours each. We can offer various levels of monthly support packages that work off of isolated work to custom tailor a solution that works for you and your company.

Thunder Rock 360° Monitoring

We offer four different packages at this time for technical support. We make a “Service Level Agreement” (SLA) commitment to you depending on the package purchased.

Thunder Rock 360°

Service	Lite	Standard	Pro	Enterprise
Remote Monitoring and Management (RMM)	X	X	X	X
Endpoint Detection & Response (EDR)	X	X	X	X
Anti-Virus	X	X	X	X
Ransomware Detection	X	X	X	X
Managed Detection and Response (MDR) 24/7/365 – Security Operations Center (SOC) Monitoring		X	X	X
Discounted Cyber Security Addons1			X	X
Cyber Security Addons Included1				X
24/7 Helpdesk				X
One Monthly Subscription Price for Monitoring and Support				X

A work order is a written order from you to do a certain technical task. These are generally limited in scope to a singular issue and are limited to a maximum of 2 hours each. We can offer various levels of monthly support packages that work off of isolated work to custom tailor a solution that works for you and your company.